ATTENTION!

If you are a Dallas area TX member you will need to contact customer support at 800-922-7898 for assistance and proper instructions for processing.
If you are a Dallas area member and proceed with this form, your request will not be processed.


Click the X to the right if you are NOT a Dallas area Texas member to continue.

Attention!

We are sorry to see you go! We look forward to having you back again someday soon to continue your journey with us to Living Healthy.

Below are some basic policies around our cancellation process we would like you to review. If you have any questions please feel free to call our customer service line or the club. Our most current contact information for your club’s customer service department will be on our website’s Contact Us page.

Member Cancellation / Freeze Request Form

Fields marked with a * are required.

General Policies:

  1. Must be past your initial commitment period or have proof of move, military or medical reasoning.
  2. This notice is a 30 day notice and you will have 1 more billing cycle that will occur. You will have access to the facilities during this period.
  3. If your annual fee billing is within the 30 day notice period, this fee will bill.

Filling out the below information will help us ensure that we find your account and take the specific actions you are requesting. Thank you for making sure we get this right for you. After submitting this form you will get a confirmation email with a summary of the details you provided. If we have any questions we may contact you so please be on the lookout for us contacting you by phone or email you provide.

Select a Location

* Club Location


Member Information

* Name:
 MI: * Last:
* Email:
* Street Address:
* City:
* State:
* ZIP:
* Phone:
 Phone 2: (704-555-1234)

Account Action

* Action:
 
I have a medical issue that will not allow exercise of any kind for a specified period of time. I have attached signed documentation from a medical professional stating the specific dates I will be unable to exercise or I will send a copy to Fitness Connection customer service within 5 days of this notice.
I have an agreement that has an obligated period and I am still in that obligated period. I will provide proof of deployment 8 miles or more from the current location or 25 miles or more from any Fitness Connection location. I would like to Freeze my agreement for the time period noted below. Thanks you for serving our country!
Freeze of an agreement that is month to month and paid up to date.
I am within 3 business days from my join date and I would like to cancel my membership.
I have an agreement that has an obligated period and I am still in that obligated period and wish to cancel the agreement because I have moved. I have moved more than eight miles from my current address and more than twenty-five (25) miles from any Fitness Connection location. I have attached a copy of one of the following: new driver’s license, utility bill, lease, mortgage documents or other written proof of my move (or I will send a copy to Fitness Connection Customer Service within 5 days of this notice).
I have an agreement that has an obligated period and I am still in that obligated period. I will attach below proof of deployment 8 miles or more from the current location or 25 miles or more from any Fitness Connection location (or I will send a copy to Fitness Connection Customer Service within 5 days of this notice).
Thank you for serving our country!
I have an agreement that has an obligated period and I am still in that obligated period. A medical professional has advised me that I cannot exercise due to a permanent medical condition and I would like to cancel my contract. I have attached signed documentation from a medical professional stating specific dates I will be unable to exercise (or I will send a copy to Fitness Connection Customer Service [CustomerService (at) FitnessConnectionUSA.com] within 10 days of this notice).
I am a month-to-month member (either because I am in my automatic renewal period or because I purchased a month-to-month agreement) and I am giving 30 days’ notice of cancellation for financial reasons.
I am a month-to-month member (either because I am in my automatic renewal period or because I purchased a month-to-month agreement) and I am giving 30 days’ notice of cancellation to go to another facility.
I am a month-to-month member (either because I am in my automatic renewal period or because I purchased a month-to-month agreement) and I am giving 30 days’ notice of cancellation because the service and/or facility is poor or missing something.
I am a month-to-month member (either because I am in my automatic renewal period or because I purchased a month-to-month agreement) and I am giving 30 days’ notice of cancellation and cancelling because I am not using it.
I am a month-to-month member (either because I am in my automatic renewal period or because I purchased a month-to-month agreement) and I am giving 30 days notice of cancellation and cancelling for a reason that is not provided in the list.
I have a service agreement that is in a month-to-month status (either because I am in my automatic renewal period or because I purchased a month-to-month agreement) and I am giving 30 days’ notice of cancellation because I am moving.
I have a service agreement that is in a month-to-month status (either because I am in my automatic renewal period or because I purchased a month-to-month agreement) and I am giving 30 days’ notice of cancellation due to Military deployment.
Thank you for serving our country!
I have a service agreement that is in a month-to-month status (either because I am in my automatic renewal period or because I purchased a month-to-month agreement).I am giving 30 days’ notice of cancellation due to medical issues.
I have a service agreement that is in a month-to-month status and I have a Personal Training agreement that has an obligated period and I am still in that obligated period. I am giving 30 days’ notice of cancellation and I understand that an early termination fee based on my contract terms will be charged to my account before this cancellation is final.
I have a service agreement that is in a month-to-month status (either because I am in my automatic renewal period or because I purchased a month-to-month agreement) and I am giving 30 days’ notice of cancellation and cancelling for a reason that is not provided in the list.

If this is a Freeze or In Term Cancellation is selected above, complete the following:
Freeze my Fitness Connection membership from
(start date): to (end date):

Upload Documents:
4 mb limit - Not required. (jpg, gif, doc, docx, rtf, txt, png & pdf accepted)
To send required documents to Fitness Connection Customer Service within 10 days of this notice please see the Contact Us page for the contact information for your club’s customer service department.

Primary Member

Membership Type:

Gym Agmt #:
Tanning #:
Locker #:
Kid’s Club #:
PT #:

logo Second Additional Member

First Name:
 MI: Last:
Membership Type:

Gym Agmt #:
Tanning #:
Locker #:
Kid’s Club #:
PT #:

logo Third Additional Member

First Name:
 MI: Last:
Membership Type:

Gym Agmt #:
Tanning #:
Locker #:
Kid’s Club #:
PT #:

logo Fourth Additional Member

First Name:
 MI: Last:
Membership Type:

Gym Agmt #:
Tanning #:
Locker #:
Kid’s Club #:
PT #:

logo Fifth Additional Member

First Name:
 MI: Last:
Membership Type:

Gym Agmt #:
Tanning #:
Locker #:
Kid’s Club #:
PT #:

Give us your rating

Excellence is important to us and as such we would love to hear how we did serving you. Please take a moment and rate us on the below questions from 1 (worst) to 10 (best).

* Your overall experience
* Likelihood to recommend us to a friend if you had the opportunity
* Staff friendliness
* Equipment condition
* Cleanliness
* Business practices
Additional Comments

Submit Form

By successfully completing this form, you will receive an email indicating that your request is being reviewed for final processing. Please keep this email for your records in case there are any future issues for us both to be able to reference. If we have not received all necessary documentation that may be required as noted above, please call our customer service department to arrange for us to receive them. Our most current contact information for your club’s customer service department will be on our website’s Contact Us page. Once all necessary documents have been verified and the 30 day notice period has passed, the action on your account will be complete. If the appropriate, necessary documents are not received then the requested action here will not be taken until we have received these documents. Thank you again for the opportunity to serve you and look forward to serving you again.

Yours in health.

The Fitness Connection Team

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